What safety precautions are you taking as a result of the COVID-19 pandemic?
The CDC and Federal guidelines suggested at the start of the pandemic and the updated suggestions that have been made over the course of the last few months for personal care services are how we’ve always operated since we first opened our doors in 2018. Our studio has always been 1-on-1, all instruments are disinfected in Barbicide after each client, all linens are replaced for each client, and gloves have always been worn for every service.

In addition to daily cleaning, we’ve added a Molekule air filter to our studio space which is the only FDA-approved air filter that removes dust, bacteria, and viruses from the air.

All visitors must also sign a COVID-19 disclosure to enter the building.

What forms of payment do you accept at FAIRY GLOW MOTHERĀ®?
We are a cashless establishment. Only digital forms of payment are accepted. This includes any credit/debit cards with the Visa, MasterCard, AMEX, Discover, or Diners Club logos. In addition, clients have the option to via Venmo or Square Cash.

Do you accept tips?
FAIRY GLOW MOTHERĀ® was set up to be a what you see is what you pay studio. You don’t have to tip but if you really want to, we won’t refuse.

How long do I have to use a package?
Standard expiration on FAIRY GLOW MOTHER packages is 180 days from date of purchase unless otherwise stated. Packages can’t be returned or refunded and are treated as final sale. If you wish to transfer remaining services on a package to a new client, please reach out via email.

Do you provide wedding packages?
Yes! Please reach out if you are interested in more information.

Can I change the date I am charged for my membership?
Yes, please reach out via email to set this up.

How do I cancel my membership?
You should be able to cancel or downgrade your membership from the portal. In addition, please send an email with the subject line: Cancel Membership so that we can ensure payment is stopped in a timely fashion.

What is the current wait time for those on your waitlist?
Two-Three months as of January 2022.

What happens during the new client appointments?
Each new client begins with an in-depth consultation and review of your skin. During this time, we learn your skin care history, your relationship with the skin care products you may or may not be using, and how your lifestyle may be playing a role in your skin’s appearance. After the consultation, we go into a customized facial that best suits your needs.

Why do I need to upload photos on the consultation form?
Clients aren’t just getting a facial and going on about their lives. We work together to keep you glowing for life. We use photos to track your progress and uploading photos at the time of consultation helps us more accurately track changes in your skin.