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STUDIO F•A•Q

Do you accept walk-in appointments?
No, our studio is located in a secure building that isn’t conducive to taking walk-in clients. On occasions, same day appointments may be available but you will need to book online.

What safety precautions are you taking as a result of the COVID-19 pandemic?
The CDC and Federal guidelines suggested at the start of the pandemic and the updated suggestions that have been made over the course of the last few months for personal care services are how we’ve always operated since we first opened our doors in 2018. Our studio has always been 1-on-1, all instruments are disinfected in Barbicide after each client, all linens are replaced for each client, and gloves have always been worn for every service.

In addition to daily cleaning, we’ve added a Molekule air filter to our studio space which is the only FDA-approved air filter that removes dust, bacteria, and viruses from the air.

All visitors must also sign a COVID-19 disclosure to enter the building.

What are your hours of operation?
General studio hours are 11am-8pm Tuesday-Thursday. For members, studio hours are 11am-8pm Tuesday-Friday and 11am-6pm on Saturdays. Our studio is closed on Sundays and Mondays.

What forms of payment do you accept at FAIRY GLOW MOTHER®?
We are a cashless establishment. Only digital forms of payment are accepted. This includes any credit/debit cards with the Visa, MasterCard, AMEX, Discover, or Diners Club logos. In addition, clients have the option to via Venmo or Square Cash.

Do you accept tips?
FAIRY GLOW MOTHER® was set up to be a what you see is what you pay studio. You don’t have to tip but if you really want to, we won’t refuse.

Can I pay for my service in advance of my appointment date?
Yes, you can pay for your service in full by clicking the ‘Pay Now’ button when booking your appointment.

I want to gift a service to a friend. How can I pay for someone else’s services?
The best way to do this would be via a gift certificate. Another way to do this would be to enter your friends information (name, number, email address) when booking an appointment.

Do you accept gift certificates?
Gift certificates are periodically offered for sale throughout the year in extremely limited quantities. In the state of California, gift certificates never expire.

Are deposits refundable?
All deposits are non-refundable. Your deposit is applied to the total cost of your appointment. If you need to reschedule your appointment, please use the link in your email. Cancelling an appointment and rescheduling will require you to make another deposit. If you cancel your appointment you forfeit the deposit going towards your service.

How are discounts applied?
Occasionally FAIRY GLOW MOTHER provides discount codes for services. Discount codes must be entered at the time of booking your appointment unless otherwise noted. Only one discount is allowed per appointment. Discount codes and offers cannot be combined.

How long do I have to use a package?
Standard expiration on FAIRY GLOW MOTHER packages is 180 days from date of purchase unless otherwise stated. Packages can’t be returned or refunded and are treated as final sale. If you wish to transfer remaining services on a package to a new client, please reach out via email.

Do you provide wedding packages?
Yes! Please reach out if you are interested in more information.

What happened to your bestie package?
Due to COVID-19, we had to temporarily remove this package from our service menu. We hope to offer it again in the future.

Do you do consultations?
Yes, every new client appointment includes a consultation. Virtual consultations are also available for those who join the Virtual Glow membership.

We also provide business consultations to other estheticians and beauty professionals who need help understanding the finances, marketing, brand partnerships, and social media components of the business.

Can I change the date I am charged for my membership?
Yes, please reach out via email to set this up.

How do I cancel my membership?
You should be able to cancel or downgrade your membership from the portal. In addition, please send an email with the subject line: Cancel Membership so that we can ensure payment is stopped in a timely fashion.

How do I request an appointment or get on the waitlist for a membership?
You can do both by filling out the form on the Waitlist page here.

What is the current wait time for those on your waitlist?
Three months as of January 2021.

What happens during the new client appointments?
Each new client begins with an in-depth consultation and review of your skin. During this time, we learn your skin care history, your relationship with the skin care products you may or may not be using, and how your lifestyle may be playing a role in your skin’s appearance. After the consultation, we go into a customized facial that best suits your needs.

What happens during Acne treatments?
Clients who purchase the CLEARLY program can expect to receive bi-weekly facials which typically last 45 minutes. These facial treatments are tailored to your specific grade of acne, any sensitivities you may have, hyperpigmentation pattern, and your skin’s condition.

Each treatment includes a deep cleansing, either enzyme or chemical exfoliation, extractions, high frequency, LED, and professional skin protectant.

What happens during facials for members?
Our members-only facials are typically longer, more complex treatments customized to each member’s specific skin care concerns. We do use our more advanced modalities in these treatments.

Why do I need to upload photos on the consultation form?
Clients aren’t just getting a facial and going on about their lives. We work together to keep you glowing for life. We use photos to track your progress and uploading photos at the time of consultation helps us more accurately track changes in your skin.

Why does the studio have an OnlyFans?
The OnlyFans is where we post the visual component of the Snatch & Gab podcast. Because it is adult-adjacent in nature, it was best to use an adult platform.

How can I be a model for your OnlyFans/Snatch & Gab podcast?
Just let me know! Models receive a discount on services and are required to sign a consent waiver.